Frequently Asked Questions

• Who is AussieTel?

  We’re a business telco provider built for people who are tired of slow support, rigid plans, and being treated like a number. AussieTel gives you local service, flexible solutions, and real people who actually care. We work fast, we listen, and we keep things simple.

• What services do you offer?

  AussieTel provides end-to-end business communications, including:

  • Mobile & Data Plans – Reliable coverage, flexible plans, and pricing that averages 30% less than Telstra on like-for-like services.
  • AI Agents – Smart voice and SMS agents that handle routine calls, qualify leads, book appointments, and more – so your team can focus on the work that matters.
  • SMS Platform (AussieChat) – Send bulk SMS for marketing, alerts, reminders, and more. Easy to use, high-performing, and fully local.
  • NBN & Enterprise Fibre – Business-grade internet built for speed and uptime.
  • Phone Systems & Teams Calling – Whether you need a traditional phone system or cloud-based Teams integration, we’ve got you covered.
  • IoT & M2M SIMs – Scalable connectivity for devices, sensors, and remote assets.
• Can I get a mobile or tablet on a plan?

  Yes – we offer mobile phones and tablets on 12- or 24-month device repayment plans. All interest-free, with the cost split evenly across your term.

• Are your services contracted?

  Most of our mobile, data, NBN and voice plans are month-to-month with no lock-in contracts. If you go on a device repayment plan or sign up for Enterprise Fibre, then yes – you’ll have a contract for that term.

• What happens if I have a contracted service and want to leave early?

  You can leave anytime – you’ll just need to pay out the remaining term.

  For example, if you’re paying $30/month for a device and have 4 months left, the exit cost would be $30 x 4 = $120.

• How is AussieTel different from other telcos?

  We’re fast, flexible, and genuinely focused on your business. No call centres. No confusing handoffs. Just one clear point of contact who knows your setup inside and out. We’ll never treat you like another ticket in the queue.

• Do you support remote or multi-site teams?

  Absolutely. Whether your team is split across offices, working from home, or on the road, we can tailor your setup to keep everyone connected – with mobile, internet, phone systems, and messaging all working seamlessly together.

• Can I keep my existing numbers?

  Yes. We make it easy to port your existing phone numbers and minimise downtime during the switch. We’ll coordinate it all with minimal disruption to your business.

• What does onboarding with AussieTel look like?

  Simple. We start with a quick discovery call to understand your setup. From there, we tailor a solution, manage the migration, and make sure everything’s working the way it should. No jargon, no runaround – just a clear process from start to finish.

• Is AussieTel only for large businesses?

  Not at all. Whether you’ve got a team of 1 or 1,000, we work with businesses of all sizes – from local operators to national multi-site businesses. If communication matters to your business, we can help.

• Where is your support team based?

  Right here in Australia. You’ll have a dedicated account manager and local support team who know your setup and get things sorted quickly – no transfers, no overseas handoffs.

• Can you help with Telstra bill comparisons?

  Definitely. Many of our customers come to us after years with the big telcos. We’ll analyse your current bills and show you exactly where you can save – often 30–35% or more.

• How do I get started?

  Reach out via our contact form, call us on 1300 007 775, or email gday@aussietel.com.au to book a quick chat. We’ll take it from there.